How do I get credit for a missing stay?
You can contact us within 30 days of the date in question. Send your claim by email to: firstname.lastname@example.org, or by mail to:
c/o Lakeview Management Inc.
600-185 Carlton Street
You may be requested to supply proof of purchase to support your claim.
Can I change my login and password information?
Yes, at any time you may log in to your account to change your login and password information. Forgot your login and password information? Click here and we will email you a reminder.
How long will it take to receive my reward?
It will take 2 to 3 weeks for delivery when you redeem your points for a Lakeview Perks Gift Certificate. For merchandise, please allow 6 to 8 weeks for delivery.
How do I update my personal account information?
To update your personal account information (for example: address) simply log in to your account and go to the "My Information" tab.
How do I keep track of my account?
You may log in to check your point balance and review your account activity anytime. Please note that recent transactions may take up to 24 hours to display on your account.
Do Lakeview Perks gift certificates have a cash value?
Gift Certificates issued as part of the Lakeview Perks Program do not have a cash value unless otherwise noted on the certificate.
Note: From time to time, some merchandise items may be temporarily out-of-stock or no longer available. If this occurs after you place an order, Lakeview Perks will contact you and credit the appropriate points back to your account.
How long can I can stay at a participating hotel when I use Lakeview Perks free night certificates or instant point redemption?
When you use Lakeview Perks free night stay certificates or the instant point redemption option at participating locations, you can stay a maximum of 3 consecutive nights in any one location on availability, unless otherwise specified as a package reward under this program.